Refund policy

Last updated: June 2026

• Return window: Returns accepted within 7 days of delivery.
• Return conditions: Items must be unused, unwashed and undamaged, with original tags and packaging intact. Proof of purchase is required.
• Non-returnable items: Innerwear, socks, and sale/clearance or customised items (unless damaged or defective).
• How to request a return: Email support@otokostyle.com with your order number and, for damaged items, photos.
• Refund timeline: Refunds are processed within 5–7 business days after inspection. Prepaid orders are refunded to the original payment method; COD orders are refunded via bank transfer or UPI.
• Exchanges: Available subject to stock; a refund is issued if the item is unavailable.
• Damaged or defective items: Report within 48 hours of delivery with photos for a free replacement or full refund.
• Cancellations: Free cancellation before dispatch; shipped orders follow the standard return process.

otokostyle — 209, Prime Shoppers, Vesu, Surat, Gujarat – 395007, India · support@otokostyle.com